A returns form must be filled out first and foremost on our returns page.

• Save for certain exceptions, and subject to certain charges, the Electronic Communications and Transactions Act 2002 (the “ECTA”) entitles you to cancel any sale concluded within 7 days after the date of receipt of the goods and obtain a full purchase price refund.  
• Late Delivery & Shortages: If a product you have purchased is not delivered within the agreed delivery period (or where no specific period is agreed, within 30 days after having purchased the product) you are entitled to cancel such purchase on 7 days notice to DotComsa. Should a product that you have ordered be out of stock, DotComsa will notify you thereof, whereupon:
  1. In the event of a temporary out-of-stock situation, you shall be entitled to cancel the order and be fully refunded, or to maintain the sale subject to a later delivery date as may be agreed;
  2. In the event of a permanent out-of-stock situation, you shall be entitled to be fully refunded.
• Incorrect Product Delivery: If the incorrect product is delivered to you (i.e. it is not the product you purchased), please do not remove the product from its original packaging, open or use the product in any way. Please contact DotComsa, so that we can resolve the mistake by collecting the product from you and delivering the correct one as soon as possible.
• Damaged Product: Should you receive a damaged item, you will need to notify us of this within 24 hours of receipt of the product. Should you attempt to return a damaged item without following the correct procedure, the return request will be rejected. 

Need help?

Contact us at [email protected] for questions related to refunds and returns.